By: Nidaal Jubran
Filers that transmit Electronic Export Information (EEI) through the AESDirect system must wait for the automated response with their Internal Transaction Number. Sometimes, the response never comes through. Most of the time this can be resolved in one quick step – by disabling the ‘pop-up blocker’ in your web browser.
Basic Diagram of the Pop-Ups
Click to view Pop-Up Messages
Believe it or not, AESDirect does require the use of these ‘pop-ups’ to perform edits and validations on the data so it can be transmitted to AES for final processing. If your ‘pop-up blocker’ is enabled, you may not be receiving those required prompts and your data will not be delivered to the AES.
The most important pop-up is a confirmation that your EEI has been submitted to the U.S. Customs and Border Protection for processing.
If you do not see this pop-up, please follow the directions below to enable your pop-up windows. It is very important that you receive this last prompt!
To avoid this in the future, please make sure to navigate to your browser’s ‘pop-up’ preferences.